Refund and Returns Policy

💕 Refunds & Returns Policy

We want you to absolutely love your jewelry — but if something isn’t quite right, we’re here to help!

✨ Overview

Our return and refund policy is valid for 30 days from the date of purchase. If 30 days have gone by, unfortunately, we can’t offer a full refund or exchange.
To be eligible for a return:

  • Your jewelry must be unused, in its original condition, and in its original packaging
  • Please include your order receipt or proof of purchase
    Kindly note:
    We do not accept returns on:
  • Gift cards
  • Personalized or custom-made pieces
  • Pierced jewelry (like earrings) for hygiene reasons
  • Sale items or clearance products
  • Downloadable or digital items
    Please do not send your item back to the manufacturer

💝 Refunds

Once your return is received and inspected, we’ll send you an email update. If your return is approved, your refund will be processed back to your original method of payment within a few business days.
Partial refunds may apply if:

  • The item shows signs of wear or damage not caused by us
  • It’s missing parts or packaging
  • The return is made after the 30-day window

⏳ Late or Missing Refunds

Haven’t received your refund yet? Here’s what to do:

  1. Double-check your bank account
  2. Contact your credit card provider — it may take time to post
  3. Reach out to your bank for processing updates
    Still stuck? We’ve got your back — just email us at email@girliestore

🌸 Exchanges

We happily exchange items if they arrive damaged or defective. Need a replacement? Email us at email@girliestore and send your item to: {your return address}

🎁 Gifts

If your jewelry was marked as a gift at checkout and shipped directly to you, you’ll receive a store credit for the return value. Once received, we’ll send you a gift card to use anytime!
If the gift wasn’t marked as a gift, the refund will go back to the original buyer

📦 Shipping Returns

To return your jewelry, please mail it to: {your return address}

  • Return shipping costs are your responsibility
  • Shipping fees are non-refundable. If you get a refund, the return shipping cost will be deducted
  • We recommend a trackable shipping service or shipping insurance for high-value items — we can’t guarantee we’ll receive your returned package

💬 Need Help?

We’re always here for you! For questions about your order, returns, or anything else, email us at email@girliestore 💖

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